Compensation for material damage

When applying for compensation for material damage, please make sure that your situation meets the following conditions:

  • damage to the property was caused by an incident in the electrical network serviced by Sadales tīkls;
  • the user was not able to prevent the damage, although protective measures were taken.

Important! Compensation for material damage is not applied, if Sadales tīkls cannot prevent and / or influence the fault occurrence (for example, thunderstorms, power cuts).

 

How to apply for compensation for material damage?

To apply for compensation, click on the button below to log in to the customer portal.

 Household  Business customer

 

Actions of Sadales tīkls following receipt of the application:

  • we will verify whether the damage to your property was caused by an incident in the electrical network serviced by Sadales tīkls;
  • we will contact you within 30 days from receiving the application and inform about the decision.

 

What documents should be submitted by you?

  • a document evidencing the damage, for example, a paid invoice, a cash register receipt, a bank or online bank payment order that proves the costs of repair (if the electrical appliances could be repaired after the incident) or purchase* (if the electrical appliances could not be repaired or the repair was not reasonable after the incident);
  • certified electrician report on the cause of the electrical appliances damage (it must indicate if electrical appliances are repairable or repair is not possible);
  • in case of reasonable compensation we will conclude an agreement with you.

* In case of purchase, Sadales tīkls will compensate the electrical appliances value at the moment of the event.

 

If you do not have the opportunity to apply for the service on the customer portal e-st.lv, we invite you to print out, fill in, sign and send the relevant application form to st@sadalestikls.lv. Application forms are available at e-st.lv.