Safe electrical network
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Outages may be planned and unplanned. Planned outages are scheduled in advance and you will receive information about them, as long as your contact details are available to Sadales tīkls. Unplanned outages are emergency outages that are not scheduled in advance, because they occur suddenly (for example, a tree falls on a power line during a strong wind). We will inform you about these faults as soon as we register them in our system.
High-hazard faults are, for example:
Yes, Sadales tīkls must be informed about such incidents, so that we can eliminate them as soon as possible and so that they do not pose a threat to the environment and / or people.
A meter fault or defect is, for example:
Yes, you must inform Sadales tīkls.
Receiving notifications on current events in an electrical network via text messages (SMS) ensures fast and prompt communication in situations such as cancellation of planned electrical network repairs, unplanned electricity outages and outages caused by natural disasters, as well as in cases when access to e-mail is not available. Moreover, the user is kept informed about the electricity supply at his or her property, enabling him or her to get ready for the electricity supply interruption in time, as well as receive information about the elimination of the fault in the electrical network and the time of restoration of the electricity supply.
Most common notifications sent to users are:
No, receiving notifications on current events in an electrical network is a free of charge service.
We encourage you to choose an e-mail or text message (SMS) channel for receiving that notifications. In the event that you do not submit contact information, Sadales tīkls will contact you by sending letters by post. In this case, you will only get information about the planned electricity outages. Please keep in mind that we cannot guarantee the timely delivery of letters, as it depends on the post service delivery times.
New connection implementation is carried out in accordance with the Regulations Regarding the Terms of the System Connection for the Participants of the Power System (available in Latvian). They set forth single rules for implementing a new connection or changing existing connection load.
New connection implementation or load increase costs are estimated in accordance with the Regulations Regarding the Terms of the System Connection for the Participants of the Power System (available in Latvian).
Yes, you can also contact your electricity trader to apply for the service.
Yes, the user can agree with the construction contractor.
No, the user cannot apply for the full service connection. If we can offer this service to user, we will inform by phone mostly within 5 working days (in complicated situations it can take up to 20 calendar days) from the day when application is submitted.
To ensure customer convenience and remote services, Sadales tīkls approves technical works online. Click on the button below to log on for e-services and fill in the application.
The inverter you have chosen must comply with the requirements of standard LVS EN 50549-1 - Requirements for Micro-Generating Plants to be Connected in Parallel with Public Low-Voltage Distribution Networks and they must provide for the possibility to customise the network protection settings determined by Sadales tīkls. If you want to include the inverter in the list of recognized inverters of Sadales tīkls, please send the technical specification of the inverter, user instructions and a certificate issued by an accredited laboratory to email@example.com. Additional information by calling +371 67726600.
A power plant connection is equipped with additional electrical network protection devices and provides two-way active and reactive electricity metering as well as remote reading of these metering data. When drafting the technical regulations, the potential impact of the generating power on the electrical network is evaluated for the power plant connection, and after the power plant is constructed, an inspection of the combined operation of the power plant and the electrical network is carried out, during which load quality measurements in the power plant connection point and other technological tests are performed. Only if the outcome of the inspection is successful, Sadales tīkls issues a permit to connect the power plant to the system.
In order to reduce the power plant’s impact on the operation of the electrical network and the load quality, Sadales tīkls determines the power plant connection point in the system according to the capacity of the power plant to be connected (see the table below).
|Aggregate rated electric capacity of the power plant||Connection point to the ST electrical network|
|up to 11 kWh*||0,4 kV power transmission line (PTL)|
|up to 250 kWh*||0,4 kV busbars|
|up to 2 MW*||6, 10, 20 kV power transmission line (PTL)|
|up to 10 MW*||6, 10, 20 kV busbars in a 110 kV substation|
|* the connection point may be changed if it is not possible to meet load quality requirements or the existing network load does not permit it.|
A smart electricity meter is a device for measuring electricity consumption that provides information on the hourly electricity consumption at the object and makes possible its servicing without having to be present at the object.
Replacement of meters is carried out according to a scheduled plan (it is set for one year), which provides for the replacement of all electricity meters with smart meters across Latvia by 2022. The technology for the installation of smart electricity meters requires that they are replaced within a transformer substation. This means that the technology does not ensure that they can be installed at individual customer objects (see the diagram below).
You can choose a service with a variable electricity price based on changes on the exchange, because in the period when the smart electricity meter is not installed, the distribution of electricity consumed per day according to the standard graph is applied. Look it up here (available in Latvian)!
The smart electricity meter will start metering of electricity from the time it is installed or replaced. We will inform you additionally when remote meter readings become available and the advantages are available. You will receive this information from Sadales tīkls or your electricity trader by text message (SMS), e-mail or post.
The installation of a smart electricity meter is free of charge.
In order to provide billing information, hourly consumption data and monthly electricity meter readings are taken from smart electricity meters. Information on e-st.lv and/or your electricity trader’s portal is displayed in an easy-to-understand graph. This way you can analyse your electricity usage habits.
Sadales tīkls receives electricity meter readings automatically and forwards them to your electricity trader. The calendar month is concluded at 00:00 hrs on the 1st day of each month and the meter reading is recorded at this time. .
Ensuring remote meter readings is a time-consuming process which can take from 1 month to a year. Both households and business customers are notified on an individual basis about the advantages.
If your meter data is not read remotely, we are already informed and working on the solution. In such cases, we cannot name certain deadlines for the solution. As soon as the remote readout is restored, the next invoice will reflect the recalculation for the previous month.
The hourly consumption distribution graph is the customer’s monthly consumption distributed by hour. We provide it to customers with a smart electricity meter which ensures remote meter readings.
The electricity trader applies it for users’ addresses where an exchange or a dynamic product has been selected for electricity settlements and Sadales tīkls cannot yet obtain the user’s actual hourly consumption graph (there is no smart meter installed at the address or it does not provide for remote reading of the data).
Two types of graphs are used:
It is a calculated graph for a user whose meter does not provide for remote reading of data. Taking into consideration that only the total monthly consumption of the user is known, while the distribution by hour is not known, the standard load distribution graph is applied to distribute the monthly consumption by hour.
It is applied for users whose meters do not provide for remote reading of data, for example, in order to have the opportunity to use the electricity exchange services, etc.
If there is a smart electricity meter installed at your place, but you have not yet been informed about the advantages coming into effect, continue to submit the readings of the installed meter as usual. After receiving information about the advantages, you will not have to submit readings anymore.
You must pay for the electricity consumed in accordance with the bill issued by the electricity trader.
The electricity meter is installed by Sadales tīkls and is the property of Sadales tīkls.
The smart electricity meter systems are protected with multi-level access modes; moreover, encryption methods are used at all levels, which guarantees the impossibility to adjust the meter readings. Unique identifiers are used in the exchange of data, thus eliminating any possibility to identify the name, surname or address of a particular customer in the data exchange process.
It is not possible to interfere with the operation of the smart meter or change the readings. A smart meter is on the list of devices subject to state metrological control and is therefore subject to strict requirements, testing and metrological control.
The cost of electricity for the electricity meter’s own consumption (such as a diode lamp, display light if any, etc.) is included in the technological costs of Sadales tīkls and is not counted towards the consumption by your meter.
The smart meters installed by Sadales tīkls meet all requirements of the European Union standards. This is confirmed by the CE marking, which proves compliance with all environmental safety requirements. The electricity meter does not endanger health or life if used for its intended purpose
Smart meters are certified in accordance with the requirements of Measuring Instruments Directive 2014/32/EU of the European Parliament and of the Council (available in Latvian).
All electricity meters record the actual electricity consumption of the object. Unlike electricity meters of previous generations, a smart meter provides detailed information on electricity consumption.
Clearance work on power line routes and protection zones is carried out by Sadales tīkls or cooperation partners with whom the contract is concluded.
Sadales tīkls notifies the land owners on whose properties clearance work of the route is planned:
Cooperation partners notify the land owners by sending a letter by post to the declared address of the owner.
Land owners may cut down the trees themselves, but prior to starting the work the owners must receive Sadales tīkls approval. If the property is located in a special area of conservation, the planned work must also be approved by the Nature Conservation Agency.
A free-form application must be submitted at least 15 days before the desired date of carrying out the work, indicating:
When disconnection of electricity supply is arranged, we encourage you to be responsible and clear the entire power line section located on your property during the disconnection.
These marks are used to identify potentially hazardous trees that threaten the power line safety and are intended to be cut down. The mark “point” refers to trees growing on a power line route, and “X” stands for trees that grow outside the boundary of a power line protection zone.
All cut down timber belongs to the land owner. After the completion of the work, trees, bushes and their branches are usually placed on the outer edge of the power line route. If it is impossible to place the cut down trees on the edge of the power line route (for example, due to slope), they should be placed in the nearest possible location. If necessary, the land owner may agree with the person carrying out the work on another location for placing the timber that is situated no more than one kilometre from the cutting site. The exception is the urban areas where the cut down bushes, trees and branches are fully disposed of after the completion of the work in accordance with the requirements of the local government. This work is carried out by Sadales tīkls or a cooperation partner.
In the event that the cut down trees have not been collected and placed on the outer edge of the power line route after the completion of all the work or other defects that need to be addressed have been found, please inform Sadales tīkls customer service on the toll-free number 8403.
Sadales tīkls notifies the land owners on whose properties electrical network maintenance work is planned:
Cooperation partners notify the land owners by sending a letter by post to the declared address of the owner.
Clearance work on power line routes and protection zones starts on average within 1 to 3 months after sending the information to the owner. A more precise time period of the scheduled work is specified in the letter, e-mail and/or text message (SMS) sent to the land owner.
Prior notification of the land owners is not required in situations where works must be started immediately (for example, due to a strong wind there is a hazard that a tree may fall on a power line or branches of a tree are touching a power line and can lead to disturbances in the supply of electricity as well as endanger the property or even life). Emergency response or elimination work is also carried at any time without warning.
If the land owner carries out the cutting of bushes, trees or their branches with the aim of clearing the overhead power line or a protection zone, the power line is disconnected for this purpose free of charge. If it is found that overhead power line wires have to be lowered down in addition to electricity supply disconnection, this service will be provided for a fee. A cost estimate is drawn up for each specific case.
Clearance work on power line routes and protection zones is regulated by the Protection Zone Law, the Law on Forests and Cabinet’s Regulations No. 982 – Methodology for the Determination of Energy Infrastructure Protection Zones (all available in Latvian).
If a power line crosses the land or another electricity supply infrastructure facility is located on the land or encumbrance of the land unit is registered in the National Real Estate Cadastre Information System and in the Land Register, the cadastral value of the encumbered land is decreased and thus the calculated amount of the real estate tax will decrease.
In order to use all advantages of the new tariffs, it is significant to properly use the capacity of your selected power network connection, i.e., you shall consume the amount of electricity corresponding to the respective connection, and maximize the power network load. The biggest winners of the reduction in the payment for supply of electricity will be those customers who consume a large part of the total consumed electricity at night or on weekends and have selected the S3 tariff, which is most appropriate for such habits of electricity consumption.
This tariff is intended for a 5-year regulation period (from 1 January 2020 to 31 December 2024).
The costs of electricity distribution system services are mainly comprised of maintenance and development of the power network. The implemented investment projects allow to reduce the number of damages and reduce the time for their elimination.
The distribution system service amounts to approximately one third of costs in customer invoices (along with the cost of consumed electricity, MPC and VAT).
Approximately 25% of this share is the payment for the service of transmission network operator Augstsprieguma tīkls AS, which has not changed, while the rest of the invoiced sum for distribution are the costs of the distribution system operator. Within the framework of differentiated tariffs, the payment for the service of distribution system operator is calculated by adding the fixed costs for electricity connection and the variable component - the payment for supply (distribution) of electricity –, which is calculated on the basis of consumed electricity.
No, this cannot be done, because the tariff S1 (metering in one time zone) is applied for such connections.
A reduced electricity system service tariff is applied in cases, when the current quality determined in the regulatory enactments and standards is not ensured.
Legal basis: Paragraph 92 of the Cabinet of Ministers Regulations No.50 “Regulations Regarding the Trade and Use of Electricity” of 21.01.2014.
An application for reduced electricity system service tariff can be submitted on the customer portal e-st.lv, selecting the section Apply for a service -> Other services and completing a free form application. Sadales tīkls AS will perform measuring of current quality for your property free of charge. If the current quality complies with the requirements, a reduced electricity system service tariff is not applied. You can also request an accredited laboratory to perform electricity current measuring. If such an accredited laboratory detects non-conformity of the current quality, Sadales tīkls AS will cover the measuring costs. Information on accredited laboratories in Latvia can be obtained on the homepage of the Latvian National Accreditation Bureau www.latak.lv.
If the current quality does not comply with requirements:
A reduced distribution system service tariff is applied to the payment for electricity distribution (calculated by applying a coefficient 0.5). Whereas the payment for ensuring of connection, current value of the input circuit breaker or permitted load remains unchanged.
If you have a single-phase connection, reducing of ICB is not useful, because the fixed payment for the connection is constant. Whereas if your object has a three-phase connection, you can revise the input circuit breaker (ICB) current value or consider changing the type of connection from a three-phase connection to a single-phase connection.
Yes, you have to pay for both. If an object has several power network inputs, the payment for input circuit breaker (ICB) current value is calculated by adding together ICB current in all inputs.
The charge for electricity supply has been decreased, but the charge for providing the connection has not been changed.
When applying tariffs S-3 and S-8 with a different fee for electricity supply in various time zones (day, night, weekend, maximum hours), electricity consumption is calculated for each time zone separately.
Tariff S-3: Monday to Friday, 7.00 - 23.00.
Tariff S-8: Monday to Friday, 7.00 - 8.00, 10.00 - 17.00, and 20.00 - 23.00.
Night and weekend zone
Monday to Friday, 23.00 - 7.00, on holidays - 24/7.
Tariff S-8: Monday to Friday, 8.00 - 10.00, 17.00 - 20.00.
Changes in Sadales tīkls tariff structure require that absolutely all users must pay a fixed monthly fee for ensuring the connection. The fee for the distribution system services tariffs is not affected by the selected product of the electricity trader or the type of payment.
If the agreement enters into force or is terminated in the middle of the payment period (not on the 1st day of the month), the fixed connection fee is calculated in proportion to the number of days in which the agreement is in force.
Support for electricity payments is provided to protected users*. The support is offered by the trader Latvenergo AS. Detailed information is available here!
* a poor or low-income family or a large family that uses electricity for its own needs in its household
A fixed connection fee is the fee for ensuring the connection, the fee for the current value of the installed input circuit breaker (ICB) or the fee for the permitted power (according to the tariff or the tariff plan).
The fixed connection fee must be paid while there is a contractual relationship between the customer and the electricity trader, including for the objects where the electricity supply has been suspended.
The fixed connection fee is intended for ensuring the connection and it does not depend on electricity consumption. In the event of faults or incidents at electrical installations, Sadales tīkls acts promptly to ensure the fastest possible restoration of the electricity supply. If the electricity supply is not restored within the time limit set forth in regulations, users have the right to request the reimbursement of the fixed connection fee for the given period. In accordance with Section 93 of Cabinet Regulations No. 50 – Regulations Regarding the Trade and Use of Electricity (available in Latvian), in the case of accident or damage of the electrical installations of the system operator, the system operator shall register damages and ensure rectification of the damage as quickly as possible (not longer than within 24 hours).
You can temporarily abandon the use of electricity without a time limit, but the fixed connection fee will be charged while there is a contractual relationship between the customer and the electricity trader. Temporary disconnection of electricity is a paid service according to Sadales tīkls price list. To apply for the service, log in to the customer portal e-st.lv, select the section Submit an application -> Other services and fill in the Application for temporary suspension of the electricity supply.
In order to find out the technical parameters of the object, for example, the number of phases or the current value and voltage of the input circuit breaker (ICB) quickly and easily, log in to the customer portal e-st.lv. Select the section Object information, go to the subsection Electricity supply objects and click on Technical information for the relevant object.
Instantaneous data reading is only available to some business customers. These are the measurements of the electrical network voltage from the electricity meter at a given time (for example, when simultaneously switching on all equipment at the object). Instantaneous data reading helps you to determine if the connection power of the electrical network at the object is used in an optimum way. This service is available to business customers if the meter installed at the object provides instantaneous data reading. You can check if there is an opportunity to read instantaneous data at your object by logging in to the customer portal e-st.lv. Select the section Consumptions and readings and go to the subsection Online readings (if you have this section available, this means that your object is equipped with a meter that reads instantaneous data).
generating electricity in cogeneration plants or from renewable energy sources. The administration of the mandatory procurement of electricity is provided by the public trader whose duties have been fulfilled by Enerģijas publiskais tirgotājs AS since 1st of April 2014. The mandatory procurement costs are covered by all end users of electricity in the form of mandatory procurement components (MPC) payments. The size of the MPC is approved by the Public Utilities Commission. Since 1st of January 2020, the MPC for end users is made up of:
Read more about the MPC calculation procedure on the website of Enerģijas publiskais tirgotājs AS www.eptirgotajs.lv. To calculate the size of the MPC, please use a convenient and easy informational tool – the MPC calculator, developed by Enerģijas publiskais tirgotājs AS. You can find out the consumption details and connection technical parameters required for the calculation by contacting your electricity trader or on Sadales tīkls customer portal e-st.lv.