Frequently asked questions

Smart electricity meter installation

What is a smart electricity meter?
When will it be installed at my place?
May I apply for replacement of the electricity meter with a smart meter on a fast-track basis?
If I have chosen a service with a variable electricity price based on changes on the exchange from my electricity trader and I don’t have a smart electricity meter installed, can I get the advantages of the selected service?
When will the smart electricity meter start functioning?
What do I gain from replacement of the meter?
How much does the installation of a smart electricity meter cost?

Remote meter readings

Where can I keep track of my electricity consumption?
Why are hourly electricity consumption data read?
When are monthly electricity consumption data read?
When will the smart electricity meter read the data remotely?
I have received a message that remote meter readings become available, but the bill does not have my actual consumtion. What to do?

Hourly consumption distribution graphs

What is the hourly consumption distribution graph?
What is the purpose of using the hourly consumption distribution graph?
What graphs are used in calculations if the user’s meter does not provide for remote reading of data?
What is a standard load distribution graph?
What is the purpose of using the standard load distribution graph?

Security and other issues

How to submit readings?
How to pay for the electricity consumed?
Who owns the electricity meter?
Are the data reading systems of smart electricity meters secure?
Is it possible to remotely interfere with the operation of a smart meter and change the meter readings?
Who pays for the meter’s own consumption?
Does a smart electricity meter affect health?
Is a smart electricity meter certified?
Is there a difference in the consumption records between electricity meters?